Support

If something isn’t working, email me at footpace@thalhath.org. Tell me what happened and the name your pad shows in Footpace. A screenshot helps.

My pad doesn’t show up

• Check that the pad is switched on.
• Close the pad maker’s app, and any other app that can control your pad. A pad talks to one app at a time, and it won’t appear in Footpace while another app is connected to it.
• Check that Bluetooth is on and that Footpace is allowed to use it, in Settings > Apps > Footpace.

My pad says “Not supported”

Footpace connected to it but didn’t get the replies it expects, so it won’t control it. Email me the name shown in the list and the brand and model of your pad. I can’t promise to add it, but it helps to know.

The connection dropped while I was walking

The belt keeps going at the same speed. Stop it with the pad’s own button or remote. Footpace reconnects by itself when it can, and shows a warning until it does.

Start doesn’t do anything

Press and hold Start for a second. It’s a hold rather than a tap, so the belt can’t start by accident. Start stays greyed out until Footpace is connected to your pad.

I want to use a different pad

Stop the belt, tap “Connected” at the top of the screen, and choose “Choose a different pad”.

Where are the safety tips?

Tap “Connected” at the top of the screen and choose “Safety tips”.